Your Questions, Answered
What This Page Covers and When Your Question Isn't Here.
Quick answers
What is the minimum deposit?
The minimum deposit is RM30. That amount applies to all payment channels available in the cashier, whether you use an e-wallet or a bank transfer. Deposits below RM30 will not go through, so make sure your transfer meets that floor before you send it.
What if I drop out mid-round?
Settlement happens server-side. A dropped stream costs the view, not the bet, on slots and fishing equally.
What happens when a game disconnects mid-round?
Your stake is never at risk from a dropped connection. The platform records the outcome as soon as you place the bet, so if your internet cuts out, the round result is saved and your balance updates correctly when you reconnect. You will not lose the stake due to a disconnect.
Do payouts return the way they came?
Wherever the channel allows it, a payout returns the way the deposit arrived. That is a payment rule rather than a site rule, and ShopeePay and GrabPay follow it.
What languages is support in?
English and Bahasa Melayu, on live chat, at any hour — including a question about ShopeePay and GrabPay.
Which payment channels are supported?
The platform accepts Touch 'n Go, GrabPay, Boost, and DuitNow, plus standard bank transfer and FPX online banking. E-wallets and DuitNow are the fastest options for both deposits and withdrawals, while bank transfers take slightly longer to clear.
What This Page Covers
This page gathers the most common questions players ask about moving money in and out of the platform, using the site on a phone, and what happens if your connection drops during a game. Each answer is written to give you the exact detail you need without extra fluff. The questions cover deposit minimums, withdrawal speeds, verification steps, supported payment channels, mobile compatibility, and player-set limits. If you have a specific account issue, the answers here should point you in the right direction.
When Your Question Isn't Here
If you do not see your situation listed, the quickest way to get a straight answer is to open the live chat window in the lobby. The team there handles account questions, technical glitches, and anything else that falls outside the standard FAQ topics. You can also check the Help or Terms section at the bottom of the site for deeper policy details. For anything urgent, especially around a withdrawal that has not arrived, live chat is the fastest route.
See also Slots, Fishing, Mini Games, bonus or the current blog.