Play Responsibly at Rebate99

Recognising a Problem

Ask yourself honestly: Have you chased losses by betting more to win back what you lost? Have you borrowed money or sold something to keep playing? Have you hidden how much you play or lied about the time or money spent? These are early signs that gambling is no longer in your control. Do you play to escape worry, boredom or anger? Do you need bigger stakes to feel the same excitement? Have you missed work, sleep, or time with family because of gambling? If you answer yes to any of these more than once, it is time to take a step back and be honest with yourself.

Taking a Break

A cooling-off period lets you pause your account for a short time, such as 24 hours or a few days. You can request it through support, and the break takes effect straight away. During that time you cannot log in or play. The period cannot be cancelled before it ends. Self-exclusion closes your account for a fixed term, for example six months or longer. It cannot be lifted early for any reason. To start self-exclusion, write to support in English or Bahasa, and they will confirm the start and end date in writing. Treat this as a serious step.

Spending Limits That Work

You can set a deposit limit for daily, weekly, or monthly periods through your account settings. Loss limits and session time limits work the same way. A request to tighten a limit takes effect immediately. A request to loosen it only applies after a cooling-off period of at least 24 hours. To ask for any limit, go to the responsible gambling section in your account or contact support. Choose the amount and the period. The platform will confirm the change. If you need help setting these limits, support can walk you through the options in English or Bahasa.

Where to Get Help

Talk to a doctor or a licensed counsellor. They can refer you to a trained professional who understands gambling and gambling harm. Help is free and confidential. There are organisations that exist internationally and work in Malaysia through online chat or chat support. No number or number is needed. Search the organisation name you recall and you will find its site. Telling one person you trust is the first step and the hardest. A friend, a partner or family can listen. You are not alone and you are not alone. Gamblers Anonymous, GamCare and Gambling Therapy are three such organisations. Search each name in your search engine to reach them.

Protecting Minors

The platform is for players aged 18 years and older. If you are under 18 and you are under 18. Do not share your account with anyone else. If you share a computer that others use, filtering software exists to block gambling sites. Look for software in your search and you will find its name. It is not a guarantee but a tool you can set.